Refund policy
Refund Policy
Returns & Refunds Policy at Tessara
At Tessara, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our returns and refunds policy has been carefully designed to ensure maximum satisfaction, under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Policy on New Products
We offer a full return policy on all new products, with the exception of promotional items. Sale items are excluded from this guarantee.
No Refunds on Sale Items
Products purchased during a sale are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even in the case of incorrect sizing.
Return Shipping
Customers are responsible for return shipping costs. Tessara does not refund return shipping and is not liable for any costs incurred during the return process.
Return Request Deadline
Returns must be requested within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to remain eligible for a return.
Exchanges on Sale Items
Sale items cannot be exchanged, even in the case of incorrect sizing. Please make sure to select the correct size before completing your purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective items. If a product has a manufacturing defect, it can be returned for a full refund or exchanged, depending on your preference.
Return Process
To start a return, please send an email to info@tessara-boutique.com. Once your return has been approved, you will receive detailed instructions to complete the return process.
Requirement for Completed Return Form
Returns without a completed return form cannot be processed. Please ensure that this form is included with your return to guarantee proper handling of your request.
Conclusion
At Tessara, we go above and beyond to ensure customer satisfaction. By following our returns and refunds policy, we make sure that all returns are processed efficiently and fairly. If you have any questions or concerns, feel free to contact our customer service team at info@tessara-boutique.com.